@font-face{font-family:Vazirmatn;src:url(/fonts/Vazirmatn-Variable.woff2)format("woff2");font-weight:100 900;font-display:swap}:root{--navy:#0b1f2d;--gold:#c9a34a;--goldlight:#ffda87;--ink:#172d3d;--muted:#66717a;--line:#e1e7ec;--soft:#f6f8fa;--card:#fff;--bg:#eef2f5}*{box-sizing:border-box}html,body{background:var(--bg);min-height:100%;color:var(--ink);margin:0;font-family:Vazirmatn,Tahoma,sans-serif;font-size:14px}button,input,textarea,select{font:inherit}a{color:inherit}.top{background:var(--navy);color:#fff;justify-content:space-between;align-items:center;gap:12px;padding:12px 20px;display:flex}.top .brand{color:var(--goldlight);align-items:center;gap:10px;font-size:17px;font-weight:800;display:flex}.top nav{flex-wrap:wrap;align-items:center;gap:6px;display:flex}.top nav a,.top nav button{color:#dfe7ee;cursor:pointer;background:0 0;border:0;border-radius:8px;padding:6px 12px;text-decoration:none}.top nav 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#c9a34a40}.item.unread{border-inline-start:4px solid #dc2626}.item .head{align-items:center;gap:6px;min-width:0;display:flex}.item .head b{text-overflow:ellipsis;white-space:nowrap;overflow:hidden}.item.unread .head b{font-weight:800}.preview{color:var(--muted);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.meta{color:var(--muted);flex-wrap:wrap;align-items:center;gap:8px;font-size:11px;display:flex}.status{color:#8a5a00;background:#fff4d6;border-radius:999px;padding:1px 8px;font-size:11px;font-weight:700}.status.ANSWERED{color:#11602f;background:#eefaf2}.status.CLOSED{color:#5d6b76;background:#eef1f4}.urgent{color:#fff;background:#dc2626;border-radius:999px;flex-shrink:0;padding:1px 7px;font-size:10.5px;font-weight:700}.pane{background:var(--card);border:1px solid var(--line);border-radius:14px;min-height:320px;padding:14px}.empty{color:var(--muted);padding:14px;line-height:1.9;list-style:none}.convHead{border-bottom:1px solid var(--line);flex-wrap:wrap;justify-content:space-between;gap:8px;padding-bottom:10px;display:flex}.convHead h2{margin:0 0 4px;font-size:17px}.convHead small{color:var(--muted);line-height:1.8;display:block}.msgs{gap:8px;max-height:55vh;padding:10px 2px;display:grid;overflow-y:auto}.msg{background:var(--soft);border-radius:12px;justify-self:start;max-width:85%;padding:9px 12px;line-height:1.9}.msg.team{background:#eef5ff;justify-self:end}.msg b{color:var(--muted);font-size:11.5px;display:block}.msg p{white-space:pre-wrap;overflow-wrap:anywhere;margin:2px 0}.msg time{color:var(--muted);font-size:10.5px}.reply{gap:8px;display:grid}.reply textarea{resize:vertical;min-height:90px}.row{flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;display:flex}.row small{color:var(--muted)}table{border-collapse:collapse;background:var(--card);border-radius:12px;width:100%;overflow:hidden}th,td{border-bottom:1px solid var(--line);text-align:right;vertical-align:middle;padding:10px 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